ChargeScape, LLC Privacy Policy

Revision: 2.0

Effective Date: 07/01/2025

ChargeScape, LLC (“ChargeScape,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our websites, mobile applications, services, and integrations with manufacturers and energy companies (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to:

• Visitors to our website,
• Users of ChargeScape Services,
• Participants in energy-company or manufacturer programs supported by ChargeScape.

It does not apply to third-party websites, manufacturers’ mobile apps, or services operated independently from ChargeScape.

2. Information We Collect

We collect the following categories of information:

a. Personal Information

• Name
• Email address
• Phone number
• Postal address
• IP address
• Utility account information (e.g., account number)

b. Vehicle & Charging Data

• Vehicle make, model, and VIN
• Vehicle battery capacity and maximum charge rate
• Charging times, location, and frequency
• Charging session data (e.g., kWh consumed, average power, plug-in and unplug times, state of charge, cost)
• Charger information (e.g., brand, serial number)
• Charging address or GPS coordinates (where permitted)

We do not collect payment or credit card information directly.

3. How We Use Information

We use your information to:

• Provide and improve our Services
• Enable participation in EV charging and other programs offered by manufacturers and energy companies
• Communicate with you (e.g., service notifications, updates);
• Conduct analytics and research using aggregated and anonymized data
• Support marketing, promotions, and advertising; and
• Comply with applicable legal and regulatory requirements.

4. How We Share Information

We may share information as follows:

• With Energy Companies and Program Partners: To enable participation in demand-side management programs they may be offering from time to time
• With Manufacturers: To facilitate demand-side management services through their platforms.
• With Service Providers: For hosting, data storage, analytics, and customer support, under strict contractual obligations.
• As Required by Law: In response to legal obligations, regulatory requirements, or government requests.
• Aggregated/Anonymized Data: We may share aggregated insights with partners, which cannot reasonably be used to identify you.

We do not sell personal information to anyone.

5. Your Choices & Opt-Out

• Data Sharing and Participation in Energy Programs: If you enroll through your manufacturer, you may opt out via their mobile app.
• If you enroll directly with ChargeScape, you may opt out through our app.
• Marketing Communications: You can opt out of promotional emails by following the unsubscribe instructions in those messages.

6. Data Retention

We retain personal information for the duration of your participation in energy-company and manufacturer programs and in accordance with contractual requirements.

After program completion, we retain personal data only as long as necessary to fulfill legal, regulatory, or contractual obligations.

Aggregated or anonymized data may be retained indefinitely.

7. Security

ChargeScape employs robust safeguards to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256);
• Access controls, monitoring, and audits; and
• Security practices aligned with SOC 2, ISO 27001, and industry best practices.

8. Your Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA/CPRA):

• Right to Know: Request categories and specific pieces of information we collect about you.
• Right to Delete: Request deletion of your personal information, subject to legal exceptions.
• Right to Correct: Request correction of inaccurate information.
• Right to Opt-Out: Decline certain data sharing for program or marketing purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

If you are a resident of Maryland, you have the following rights under the Maryland Online Data Privacy Act (MODPA):

• Right to Know and Access: You have the right to confirm whether we are processing your personal data and to access the personal data we hold about you.
• Right to Correct: You have the right to request that we correct inaccuracies in your personal data.
• Right to Delete: You have the right to request the deletion of your personal data.
• Right to Data Portability: You have the right to obtain a copy of your personal data that you have provided to us in a portable, and to the extent technically feasible, readily usable format.
• Right to Opt-Out: You have the right to opt-out of the processing of your personal data for the purposes of targeted advertising, the sale of your personal data, or for profiling in furtherance of decisions that produce legal or similarly significant effects.

We respect universal opt-out mechanisms (such as browser-based signals) to communicate your opt-out preferences.

To exercise your rights, contact us at privacy@chargescape.com

9. Children’s Privacy

Our Services are not directed at children under 16. We do not knowingly collect personal information from children.

If we become aware of such collection, we will delete the information promptly.

10. Policy Updates

We may update this Privacy Policy from time to time.

If changes are material, we will notify you by email or in-app messaging.

The “Effective Date” at the top reflects the latest version. Continued use of the Services after updates constitutes acceptance.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: